Perbandingan Komponen Employee Engagement dan Kinerja Para Customer Service Relationship di PT The Autobridal Prioritas 5 Bandung

Athalia, Nadya Irna (1252098) (2016) Perbandingan Komponen Employee Engagement dan Kinerja Para Customer Service Relationship di PT The Autobridal Prioritas 5 Bandung. Undergraduate thesis, Universitas Kristen Maranatha .

[img]
Preview
Text
1252098_Abstract_TOC.pdf - Accepted Version

Download (310Kb) | Preview
[img] Text
1252098_Appendices.pdf - Accepted Version
Restricted to Repository staff only

Download (282Kb)
[img]
Preview
Text
1252098_Chapter1.pdf - Accepted Version

Download (299Kb) | Preview
[img] Text
1252098_Chapter2.pdf - Accepted Version
Restricted to Repository staff only

Download (244Kb)
[img] Text
1252098_Chapter3.pdf - Accepted Version
Restricted to Repository staff only

Download (431Kb)
[img] Text
1252098_Chapter4.pdf - Accepted Version
Restricted to Repository staff only

Download (277Kb)
[img]
Preview
Text
1252098_Conclusion.pdf - Accepted Version

Download (131Kb) | Preview
[img]
Preview
Text
1252098_Cover.pdf - Accepted Version

Download (261Kb) | Preview
[img]
Preview
Text
1252098_References.pdf - Accepted Version

Download (315Kb) | Preview

Abstract

Penelitian ini mencoba untuk menggambarkan komponen employee engagement dan kinerja dari para Customer Service Relationship (CSR) di PT The AutoBridal Prioritas 5 Bandung. Penelitian ini menggunakan teknik pengumpulan data triangulasi dimana teknik ini menggabungkan dari berbagai teknik pengumpulan data dan sumber data yang telah ada yaitu teknik observasi, wawancara mendalam, dan analisis dokumen. Jumlah responden yang ada di dalam penelitian ini adalah tiga responden yang terdiri tiga orang CSR. Hasil penelitian menunjukkan ternyata para CSR yang bekerja memiliki beberapa masalah terkait komponen employee engagement dan kinerja di PT The AutoBridal Prioritas 5 Bandung.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Komponen Employee Engagement, Kinerja
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Economics > 52 Management Department
Depositing User: Perpustakaan Maranatha
Date Deposited: 29 Aug 2016 08:34
Last Modified: 29 Aug 2016 08:34
URI: http://repository.maranatha.edu/id/eprint/20903

Actions (login required)

View Item View Item