Items where Author is "Lee, Robert Ivan ( 0723113 )"

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Thesis

Lee, Robert Ivan ( 0723113 ) (2011) Analisis Pengendalian dan Perbaikan Kualitas Pelayanan Restoran Dengan Menggunakan Metode Service Quality (Servqual), Model Kano, FTA dan FMEA (Studi Kasus Di Bebek Salsa). Undergraduate thesis, Universitas Kristen Maranatha.

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