Audit Permintaan Layanan, Insiden dan Problem Asymmetric Digital Subscriber Line (ADSL) pada PT Centrin Online Menggunakan Framework Cobit 5

Panjaitan, Elli Meida (1475012) (2015) Audit Permintaan Layanan, Insiden dan Problem Asymmetric Digital Subscriber Line (ADSL) pada PT Centrin Online Menggunakan Framework Cobit 5. Undergraduate thesis, Universitas Kristen Maranatha.

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Abstract

Analisis dilakukan pada PT Centrin Online yang berada di kota Bandung yang bertujuan untuk mengetahui apakah permintaan layanan, manajemen insiden dan problem pada Asymmetric Digital Subscriber Line (ADSL) sudah dikelola dengan baik dan bagaimana cara menangani insiden dan gangguan denga baik. Untuk mengetahui apakah permintaan layanan, manajemen insiden dan problem ADSL sudah dikelola dengan baik adalah dengan cara melakukan analisis langsung ADSL tersebut. Teknik pengumpulan data yang digunakan adalah dengan melakukan wawancara serta dokumentasi.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: permintaan layanan, manajemen insiden, manajemen problem, ADSL
Subjects: T Technology > T Technology (General)
Divisions: Faculty of Information Technology > 75 Information System Extension Program
Depositing User: Perpustakaan Maranatha
Date Deposited: 04 Nov 2015 03:15
Last Modified: 04 Nov 2015 03:15
URI: http://repository.maranatha.edu/id/eprint/16664

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