Pengaruh Kecerdasan Emosi terhadap Service Quality pada Customer Service Telkomsel di Grapari Banda Bandung

Priskila, Olivia (0852145) (2012) Pengaruh Kecerdasan Emosi terhadap Service Quality pada Customer Service Telkomsel di Grapari Banda Bandung. Undergraduate thesis, Universitas Kristen Maranatha.

[img]
Preview
Text
0852145_Abstract_TOC.pdf - Accepted Version

Download (97Kb) | Preview
[img] Text
0852145_Appendices.pdf - Accepted Version
Restricted to Repository staff only

Download (351Kb)
[img]
Preview
Text
0852145_Chapter1.pdf - Accepted Version

Download (156Kb) | Preview
[img] Text
0852145_Chapter2.pdf - Accepted Version
Restricted to Repository staff only

Download (152Kb)
[img] Text
0852145_Chapter3.pdf - Accepted Version
Restricted to Repository staff only

Download (250Kb)
[img] Text
0852145_Chapter4.pdf - Accepted Version
Restricted to Repository staff only

Download (368Kb)
[img]
Preview
Text
0852145_Conclusion.pdf - Accepted Version

Download (73Kb) | Preview
[img] Text
0852145_Cover.pdf - Accepted Version
Restricted to Repository staff only

Download (100Kb)
[img]
Preview
Text
0852145_References.pdf - Accepted Version

Download (129Kb) | Preview

Abstract

Penelitian ini dilakukan untuk menguji adanya pengaruh kecerdasan emosi terhadap service quality pada customer service di Grapari Telkomsel Jalan Banda Bandung. Data dikumpulkan melalui survei langsung dan studi pustaka. Kuesioner disebarkan kepada 45 responden dan seluruhnya kembali. Penelitian ini menunjukkan korelasi sebesar 0.683 yang artinya terdapat korelasi yang cukup berarti. Hasil analisis regresi menunjukkan kecerdasan emosi mempengaruhi service quality sebesar 45,3% dan sisanya sebesar 54,7% dipengaruhi oleh faktor lain.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: kecerdasan emosi dan service quality
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Economics > 52 Management Department
Depositing User: Perpustakaan Maranatha
Date Deposited: 01 Jul 2015 07:57
Last Modified: 09 Feb 2016 11:00
URI: http://repository.maranatha.edu/id/eprint/13743

Actions (login required)

View Item View Item