Sihombing, Perawati (0751373) (2011) Peranan Audit Internal dalam Mendorong Mutu Pelayanan Publik. Undergraduate thesis, Universitas Kristen Maranatha.
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Abstract
The quality of public services provided by companies should be increased from time to time. To improve the quality of service required a competent person to see anything that is not in accordance with the procedures and provide advice through an internal audit conducted in the company. It is mentioned above is the job of internal auditors. This study identifies whether an internal audit conducted are adequate, whether the quality of public services are adequate and the role of internal auditors in promoting quality public services. Research conducted at the Perum Jasa Tirta II with the research methods of field research in the form of interviews, library research and observation. Obtained results to building the company's service quality to customers because of the periodic evaluations conducted by internal auditors to improve the performance of the relevant parts of which involve all components of the company thus improving the quality of work. It is to be input to the Perum Jasa Tirta II is that the company continues to follow up whether each piece have performed their duties well and follow up on recommendations made by internal audit and also to enhance the continued expertise and knowledge of employees through some training.
| Item Type: | Thesis (Undergraduate) |
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| Uncontrolled Keywords: | Internal Audit, Quality Public Services |
| Subjects: | H Social Sciences > HF Commerce > HF5601 Accounting |
| Divisions: | Faculty of Economics > 51 Accounting Department |
| Depositing User: | Perpustakaan Maranatha |
| Date Deposited: | 13 Mar 2015 11:03 |
| Last Modified: | 13 Mar 2015 11:03 |
| URI: | http://repository.maranatha.edu/id/eprint/11104 |
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