Budiani, Pratiwi (0573026) (2009) Audit Manajemen Layanan di Rumah Sakit Santo Yusuf dengan Menggunakan Cobit 4.1 Framework. Undergraduate thesis, Universitas Kristen Maranatha.
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Abstract
Business development has caused competition in improving business performance.Therefore, an organization needs to be aware the extent of the organization’s development and what items still need to be improved. In order to recognize them all Santo Yusup Hospital needs to conduct an audit using COBIT Framework, especially in service level, among which using processes Define and Manage Service Levels (DS1), Manage Third-Party Service (DS2), Manage Performance and Capacity (DS3), Ensure Continuous Services (DS4), Educate and Train Users (DS7), Manage Service Desk and Incidents (DS8), Manage Problem (DS10).
| Item Type: | Thesis (Undergraduate) |
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| Uncontrolled Keywords: | audit, COBIT, service level |
| Subjects: | T Technology > T Technology (General) |
| Divisions: | Faculty of Information Technology > 73 Information Systems Department |
| Depositing User: | Perpustakaan Maranatha |
| Date Deposited: | 21 Sep 2015 02:05 |
| Last Modified: | 21 Sep 2015 02:13 |
| URI: | http://repository.maranatha.edu/id/eprint/15262 |
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