Penerapan Total Quality Management terhadap Kepuasan Konsumen (Studi Kasus pada PT. Thirta Ikamakmur Perkasa)

Effendy, Hendrik (0651339) (2010) Penerapan Total Quality Management terhadap Kepuasan Konsumen (Studi Kasus pada PT. Thirta Ikamakmur Perkasa). Undergraduate thesis, Universitas Kristen Maranatha.

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Abstract

Total Quality Management (TQM) is one way in which the use by companies to improve product quality so that the results obtained would exceed the previous period. With the Total Quality Management (TQM) in the company then the company can increase the amount of consumer satisfaction, which is one important factor in the company for future growth. The research method in use is the method of observation, interviewing methods, and methods of literary study. By using this method, the researcher can obtain all information relating to the Company or with Total Quality Management (TQM). The results of the acquired company by using Total Quality Management (TQM) can be seen from the number of sales companies continues to increase from period to period so the company also increased the number of consumers.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Total Quality Management (TQM) and customer satisfaction.
Subjects: H Social Sciences > HF Commerce > HF5601 Accounting
Divisions: Faculty of Economics > 51 Accounting Department
Depositing User: Perpustakaan Maranatha
Date Deposited: 01 Jun 2015 10:54
Last Modified: 01 Jun 2015 10:54
URI: http://repository.maranatha.edu/id/eprint/12830

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