Items where Author is "Yunus, Novita Wulansari"

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Article

Yunus, Novita Wulansari and Aribowo, Agus (2020) Pengaruh Customer Experience terhadap Customer Satisfaction pada Pasien Rawat Inap Kelas VIP di Rumah Sakit Immanuel Bandung. Majalah Ilmiah Unikom, 18 (1). pp. 29-36. ISSN 2527-7030

Book

Yunus, Novita Wulansari and Aribowo, Agus (2022) Customer Experience dan Relationship Value: Sebuah Strategi Rumah Sakit dalam Mendapatkan Keunggulan Kompetitif. PT. Djava Sinar Perkasa, Tegal. ISBN 978-623-5335-52-0

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