Items where Author is "Lee, Robert Ivan (0723113)"

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Thesis

Lee, Robert Ivan (0723113) (2011) Analisis Pengendalian Dan Perbaikan Kualitas Pelayanan Restorant Dengan Menggunakan Metode Service Quality (Serqual),Model Kano,FTA,Dan FMEA (Studi Kasus Di Bebek Salsa). Undergraduate thesis, Universitas Kristen Maranatha.

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