Zakaria, Teddy M and Angelina, Rina (2009) Aplikasi Helpdesk untuk Pencatatan Masalah dan Solusi Perbaikan Peralatan Komputer. Jurnal Sistem Informasi, 4 (1). pp. 75-89.
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Abstract
Right now, PT Akur Pratama has Yogya Dept. Store branches nearly everywhere. And there are numerous problems to handle in each of its branch such as software, hardware, and network. The constantly increasing number of branches owned made the burden in central office heavier which in turn made them unable to handle the problem accordingly. This means that center office could not verify whether the problem has been solved by Regional EDP or not. So, it makes the EDP unable to solve problem hierarchily. With this help desk application, the increasing amount of problem could be handled hierarchily. Users could find the solution for a recurring problem via FAQ, which gathered solutions from numerous problems occurred in any branch. This application could also monitor RE performance in problem solving, and analyze its user so that less performing user could be informed. This application could also analyze problem recurrence probability, in which certain brands that is prone to problem could be marked so that the company could use more consideration before ordering. Mainly, this application is expected to manage the problems that often occur in every branch of Yogya Dept. Store. So, the burden on the central office will be reduced. In addition, this application also increases the handling level of responsiveness to be preventive.
| Item Type: | Article |
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| Uncontrolled Keywords: | software, hardware, network, Regional EDP, FAQ |
| Subjects: | T Technology > T Technology (General) |
| Depositing User: | Perpustakaan Maranatha |
| Date Deposited: | 21 Feb 2012 05:12 |
| Last Modified: | 21 Feb 2012 05:12 |
| URI: | http://repository.maranatha.edu/id/eprint/425 |
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