Halim, Jesie (0573048) (2009) Analisis Mengenai Service Operation pada PT. Dam dengan Menggunakan Itil V3. Undergraduate thesis, Universitas Kristen Maranatha.
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Abstract
This publication provides best-practice advice and guidance on all aspects of managing the day-to-day operation of an organization’s information technology (IT) services. It covers issues relating to the people, processes, infrastructure technology and relationships necessary to ensure the high -quality, cost-effective provision of IT Service necessary to meet business needs. I TIL gives a detailed description of a number of important IT practices, with comprehensive checklists, tasks, procedures and responsibilities which can be tailored to any IT organisation. Where possible these practices have been defined as processes covering the major activities of IT service organisations. By using a process approach. ITIL primarily describes what must be included in IT Service Management to provide IT services of the required quality. The author’s methods in compiles this report are interviewing, observing, and using literature study.
| Item Type: | Thesis (Undergraduate) |
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| Uncontrolled Keywords: | service, management, operation. |
| Subjects: | T Technology > T Technology (General) |
| Divisions: | Faculty of Information Technology > 73 Information Systems Department |
| Depositing User: | Perpustakaan Maranatha |
| Date Deposited: | 21 Sep 2015 03:43 |
| Last Modified: | 21 Sep 2015 03:43 |
| URI: | http://repository.maranatha.edu/id/eprint/15277 |
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