Sudaryo, Winaldy Feriawan (0651366) (2013) Peranan Pengendalian Kinerja Bagian Elektrikal terhadap Efektivitas Pelayanan Jasa (Studi Kasus pada PT. PLN (Persero)). Undergraduate thesis, Universitas Kristen Maranatha.
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Abstract
The researcher will to study role the electrical employee performance control have in increasing the customer satisfaction about service the PLN provide in order to improve customer confidence and, eventually, delivering value adding innovation to employees and the corporate. Based on the analysis above, the author proposes a hypothesis, “The Role of the Electrical Employee Performance Control in the Effectiveness of Service.” To prove such hypothesis, the author performs a research of the electrical employee performance control in PT. PLN (Company). The research is conducted by using analytical descriptive method by means of collecting, processing, and analyzing the data to give a view of actually PLN condition. The data is derived from literature studies providing theoretical base for references in analyzing the data and field studies by distributing questionnaires, interviews, and observations. From the data processing of the results, the author has value at 77%. It is indicating the hypothesis author propose is acceptable, in which the PLN electrical employee performance have particularly significant role in supporting the effectiveness of service.
| Item Type: | Thesis (Undergraduate) |
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| Uncontrolled Keywords: | Electrical employee performance control and effectiveness of service. |
| Subjects: | H Social Sciences > HF Commerce > HF5601 Accounting |
| Divisions: | Faculty of Economics > 51 Accounting Department |
| Depositing User: | Perpustakaan Maranatha |
| Date Deposited: | 03 Jun 2015 10:37 |
| Last Modified: | 03 Jun 2015 10:37 |
| URI: | http://repository.maranatha.edu/id/eprint/12865 |
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