A-Qyu General Purpose Cloud-based Queue Management

Handoyo, Erico Darmawan and Santoso, Sulaeman and Surjawan, Daniel Jahja (2023) A-Qyu General Purpose Cloud-based Queue Management. In: 2023 1st IEEE International Conference on Smart Technology (ICE-SMARTec), 17-19 July 2023.

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Abstract

Queueing in a venue is a part of our everyday lives. Digital queues have been implemented with great success at multiple venues. However, there are several disadvantages to traditional queue management. As an example, the traditional queue management system (QMS) requires the participant to be present at the venue. Traditional QMS also usually uses specific hardware setup, a computer or an IOT device. This research analyzes general uses of QMS from several specific QMS with its respective strengths and weakness and then designs a general-purpose solution to QMS using cloud technology for storage that provides real time data. To evaluate the performance of the QMS, standard application testing is conducted with additional survey to assess system usability when faced with a general queue situation. The survey is done within a university setting with two classes of students. Survey results found that the proposed solution does provide better queue management for general purpose use.

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Conference or Workshop Item (Paper)

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