Junita, Imelda and Tjandrasa, Benny Budiawan and Harianti, Asni (2011) Aplikasi Problem Solving dengan Pemberdayaan Karyawan dalam Meningkatkan Efektivitas dan Efisiensi Perusahaan (Studi Kasus pada Perusahaan Ritel ‘X’). In: Seminar Nasional Ke 3 Forum Manajemen Indonesia, 9-10 November 2011, Bandung.
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Abstract
In a company, if the management is not aware of a problem, then there would be potential for improvement. In fact, in the era of highly competitive market today, campany can achieve excellence by doing repairs to the existing problems by using an organizational approach (problem solving). In the process of problem solving, the employee is the best person to identify the improvements because they are carrying out various activities of the company all the time. In this regard, a research using case study approach at retail company ‘X’ is conducted. The objectives of this research are to explore the application of solving problem that can hamper the effectiveness and efficiency in goods delivery activity by empowering the employee at retail company ‘X’ and to verify whether the solution obtained from the employee input can be lead to significant improvements. The proposed problem solving steps include situation analysis, identifying the root cause of the problem, developing the action plan, and review of implementation. While the tools used in these steps include logic trees, cause and effect diagram, and problem solving design plan. The data is collected through observation and interviews. The sampling is done by non probability purposive and snowball sampling methods. Furthermore, data analysis done using descriptive and statistical techniques paired sample t-test to test the hypothesis that significant improvement has occurred after the implementation problem solving by empowering the employee at retail company ‘X’. The research discovered the problem of delay and error loading activities in the goods delivery at retail company ‘X’. Application of problem solving, involving input from employees (employee empowerment), proves the occurrence of significant improvements to enhance the effectiveness and efficiency of the company.
| Item Type: | Conference or Workshop Item (Paper) |
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| Uncontrolled Keywords: | problem solving, employee empowerement, logic trees, cause and effect diagram, problem solving design plan. |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Depositing User: | Perpustakaan Maranatha |
| Date Deposited: | 15 Jun 2015 05:12 |
| Last Modified: | 24 Jun 2015 08:03 |
| URI: | http://repository.maranatha.edu/id/eprint/13137 |
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