Items where Author is "Sanjaya, Edwin ( 0723071 )"

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Thesis

Sanjaya, Edwin ( 0723071 ) (2011) Usulan Perbaikan Kualitas Pelayanan Di Bank Danamon Kopo Dengan Menggunakan Metode Service Quality (Servqual), Model Kano, FT, dan FMEA. Undergraduate thesis, Universitas Kristen Maranatha.

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