Items where Author is "Tjahyadi, Rully Arlan"

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Number of items: 12.

Article

Kuswoyo, Chandra and Tjahyadi, Rully Arlan (2017) Dimensi-Dimensi Kualitas Layanan: Pengujian Model Kualitas Layanan dari Perspektif Eropa. Jurnal Manajemen, 17 (1). pp. 71-80. ISSN 1411-9293

Tjahyadi, Rully Arlan (2009) Pengujian Komitmen Multidimensional Allen dan Meyer dalam Konteks Pemasaran Jasa: Studi Empiris pada Perusahaan Jasa Kategori People Processing. Integritas: Jurnal Manajemen Bisnis, 2 (3). pp. 195-219. ISSN 1979-2964

Conference or Workshop Item

Kristiawan, Allen and Tjahyadi, Rully Arlan (2017) Kualitas Interaksi dan Keprimaan Kinerja dalam Pemasaran Relasional: Peran Kepercayaan Sebagai Key Mediating Variable. In: Seminar Nasional & Konferensi Forum Manajemen Indonesia (FMI) Ke-9, 8-10 November 2017, Semarang & Karimunjawa.

Tjahyadi, Rully Arlan (2017) Pengaruh Service Experience pada Brand Attitude: Kepuasan Pelanggan sebagai Variabel Mediasi. In: Seminar Nasional & Konferensi Forum Manajemen Indonesia (FMI) Ke-9, 8-10 November 2017, Semarang & Karimunjawa.

Christy, Yunita and Tjahyadi, Rully Arlan (2017) The Effect of Job Satisfaction and Multidimensional Commitment on Service Quality of Customer-Contact Employee. In: Seminar Nasional & Konferensi Forum Manajemen Indonesia (FMI) Ke-9, 8-10 November 2017, Semarang & Karimunjawa.

Kristiawan, Allen and Tjahyadi, Rully Arlan (2016) HEdPERF (Higher Education PERFormance): Pengujian Model Kualitas Layanan (Service Quality) dalam Sektor Pendidikan Tinggi. In: Forum Manajemen Indonesia ke-8: Managing Local Resources to Compete in the Global Market, 10-12 November 2016, Palu.

Kristiawan, Allen and Tjahyadi, Rully Arlan (2012) Pengaruh Customer-to-Customer Interaction dan Customer-to-Employee Interaction pada Loyalitas Pelanggan. In: Seminar Nasional & Call for Paper Forum Manajemen Indonesia (FMI) ke-4: Indonesia Family Business Sustainability , 13-14 November 2012, Yogyakarta.

Margaretha, Yolla and Tjahyadi, Rully Arlan (2011) Customer-Employee Relationship: Pengujian Model Srvice-Profit Chain (SPC) (Studi Empirik pada Kantor Cabang Pusat Bank BCA di Bandung). In: Seminar Nasional Teknologi Informasi & Komunikasi Terapan 2011 (Semantik 2011), 2011, Semarang.

Tjahyadi, Rully Arlan and Kristiawan, Allen (2010) Customer-to-Customer Interaction (CCI): Antecedent of Customer Satisfaction, Customer Loyalty, and Word-of-Mouth Communication. In: International Seminar and Conference (ISC) 2010 Faculty of Economics, 2010, Jakarta.

Tjahyadi, Rully Arlan (2010) Social Media Marketing: From Monologue to Dialogue. In: Seminar Akbar Forum Manajemen Indonesia (FMI) 2010, Management: Future, 2010, Surabaya.

Tjahyadi, Rully Arlan and Munthe, Rusli Ginting (2008) Pengaruh Perceived Employee Development pada Komitmen Multidimensional, Kepuasan Kerja, dan Intent to Leave (Studi Empiris pada Staf Pengajar di Lingkungan Universitas Kristen Maranatha). In: Konferensi Nasional Forum Manajemen Indonesia "Manajemen: Up 2 Date), 10 November 2008, Surabaya.

Tjahyadi, Rully Arlan and Kristiawan, Allen (2008) The Service-Profit Chain: Creating External Service Quality by Managing Internal Service Quality. In: Konferensi Nasional Forum Manajemen Indonesia "Manajemen: Up 2 Date), 10 November 2008, Surabaya.

This list was generated on Sat Jun 23 07:14:28 2018 WIT.