Items where Author is "Sentosa, Kristian ( 0723125 )"

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Thesis

Sentosa, Kristian ( 0723125 ) (2011) Analisis Tingkat Kepuasan Pasien Rawat Jalan Pusat Medik Rumah Sakit Immanuel Dengan Menggunakan Metode Service Quality (Servqual), Model Kano, FTA, dan FMEA. Undergraduate thesis, Universitas Kristen Maranatha.

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