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Sari, Silvia Eka (0555024) (2012) Pengaruh Product Quality, Service Quality dan Price Fairness terhadap Customer Loyalty: Customer Satisfaction sebagai Variabel Mediasi (Studi Kasus: Nasabah Kredit PT. Bank Bumi Arta Tbk, Cabang Bandung). Undergraduate thesis, Universitas Kristen Maranatha.