Items where Author is "Oktafiani, Hany (1152160)"

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Thesis

Oktafiani, Hany (1152160) (2016) Pengaruh Kepuasan Pelanggan dan Retensi Pelanggan terhadap Loyalitas Pelanggan (Studi pada Pelanggan Bengkel Motor dan Mobil Jaya Motor di Bandung). Undergraduate thesis, Universitas Kristen Maranatha .

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