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Noor, Rr. Afrida ( 0423108 ) (2008) Analisis dan Usulan Peningkatan Kualitas Pelayanan Pendidikan Tinggi Universitas Kristen Maranatha (Studi Kasus Student Satisfaction Inventory Dimensi Academic Advising Effectiveness, Instruction Effectiveness, Campus Life, Campus Support Service). Undergraduate thesis, Universitas Kristen Maranatha.