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Natadireja, Arighia Warman (1130213) (2018) Studi Deskriptif Mengenai Kepuasan Konsumen Terhadap Kualitas Layanan Jasa Perngiriman Paket PT Pos Indonesia (Persero) Kantor Posa Karawang 41300. Undergraduate thesis, UNIVERSITAS KRISTEN MARANATHA.