Items where Author is "Hartono, Ivan Adrian Juniardi ( 0723073 )"

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Hartono, Ivan Adrian Juniardi ( 0723073 ) (2010) Usulan Perbaikan Kualitas Pelayanan Di Hans Fitness Menggunakan Metode Service Quality (Servqual), Model Kano, FTA, dan FMEA. Undergraduate thesis, Universitas Kristen Maranatha.

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