Sewu, Lindawaty S. (2019) Banking Dispute and Alternative Dispute Resolution in Financial Services Sector as a Means to Resolve Disputes between Bank and Consumers in Indonesia. In: The 11th Conference of Indonesian Students Association in South Korea: Empowering National Innovation and Prosperity through , 30-31 March 2019, Busan.
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Abstract
A bank is one of the financial institutions aiming to collect and distribute funds to the society. In collecting and distributing the funds to the society, a bank is always related to people. In the bank giving services to the consumers, the consumers may sometimes feel dissatisfied. This consumers’ dissatisfaction with the bank’s services, if unresolved, will cause a dispute between the consumers and the bank. When this takes place, some steps should be taken by the consumers so that they can have the resolution of the dispute. The research uses the normative juridical research method by analyzing the regulations related to banking as arranged in Law No. 7 of 1992 on Bank as changed into Law No. 10 of 1998 on Change of Law No. 7 of 1992 on Bank, and regulations of Dispute Resolution in the Financial Services Sector as arranged in Financial Service Authority Regulations as arranged in Number 1/POJK.07/2014 on Alternative Dispute Resolution in Financial Services Sector. This is a descriptive analytical research, which describes the causes of the disputes between the bank and consumers, and the alternative dispute resolution in the financial services sector. Moreover, it analyzes the facts in the banking practices when there is a dispute between the bank and the consumers, and then how the dispute is resolved. The data collection technique uses the secondary data as the main data and the primary data as supporting the secondary data. If there is a dispute between the bank and the consumers, the Financial Services Authority in Indonesia establishes two policies in the dispute resolution mechanism, namely the resolution of the complaints done by Financial Services Institution, which is known as Internal Dispute Resolution and dispute resolution through judicial institution or institutions other than the court, which is called External Dispute Resolution. Dispute resolution outside the court is done through Alternative Dispute Resolution in Financial Services Sector.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Uncontrolled Keywords: | Bank, Consumer, Banking Dispute, Alternative Dispute Resolution in Financial Services Sector |
| Subjects: | K Law > K Law (General) |
| Depositing User: | Perpustakaan Maranatha |
| Date Deposited: | 10 Nov 2020 03:43 |
| Last Modified: | 12 Mar 2022 12:37 |
| URI: | http://repository.maranatha.edu/id/eprint/27442 |
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