Adelia, Adelia and Surendro, Krisdanto (2015) Perancangan Model Pengukuran Layanan Teknologi Informasi pada Perguruan Tinggi (Studi Kasus: Perguruan Tinggi X). Jurnal Teknik Informatika dan Sistem Informasi, 1 (2). pp. 142-150. ISSN 2443-2229
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Perancangan Model Pengukuran Layanan Teknologi Informasi.pdf - Published Version Download (1284Kb) | Preview |
Abstract
Information technology services within the organization need to be managed to ensure that the service providers can provide quality service and benefit for service users. The research model to measure information technology services is provided to users of the service providers, especially in a college. The design of model, used the concepts included in the service intelligence and ISO 20000, Balanced Scorecard, Balanced Scorecard and IT Balanced Scorecard management of information technology services. Measurement services performed by using models generated from mapping the concepts used in the study. Colleges may use the measurement model is a college that has been using information technology in supporting the activities of the college. Measurements of IT service level emphasize on IT services owned by the college and different type of IT services to users in the college.
| Item Type: | Article |
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| Uncontrolled Keywords: | balanced scorecard, information technology, ISO 20000, IT services measurement, service intelligence. |
| Subjects: | T Technology > T Technology (General) |
| Depositing User: | Perpustakaan Maranatha |
| Date Deposited: | 19 Nov 2015 04:27 |
| Last Modified: | 19 Nov 2015 04:27 |
| URI: | http://repository.maranatha.edu/id/eprint/17362 |
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