Analisis Continual Service Improvement Menggunakan Framework ITIL V.3 pada Bank "X"

Tuwendi, Ryan Primanda (0573064) (2010) Analisis Continual Service Improvement Menggunakan Framework ITIL V.3 pada Bank "X". Undergraduate thesis, Universitas Kristen Maranatha.

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Abstract

Bank NISP is a large bank in Indonesia and also have a large IT department so that necessary anilisis ITIL. Bank NISP already have many processes which includes service strategy, service design, service transition, and service operation. To improve the processes I will do continual service improvement in the bank which is focuses on the 7-step improvement process to all processes in the bank NISP, if there any deficiencies in the processes it will be seen at the time of the application of 7-step improvement process and from there can be improved in order to improve the performance of the processes of bank NISP.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	ITIL V.3, Continual Service Improvement
Subjects:	T Technology > T Technology (General)
Divisions:	Faculty of Information Technology > 73 Information Systems Department
Depositing User:	Perpustakaan Maranatha
Date Deposited:	21 Sep 2015 04:18
Last Modified:	21 Sep 2015 04:18
URI:	http://repository.maranatha.edu/id/eprint/15285

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